If the last 14 months have taught us anything, it is the importance of being able to pivot not only quickly, but securely. For many organizations, that requires leaning into unified communication and collaboration platforms in ways they never have before. The concept of “work from anywhere” has gained traction within the last year and organizations that have been able to embrace the concept and continue to build trusted relationships with their customers saw an increase in business because they were able to adapt. Implementing unified communication and collaboration tools was a strategic move, and as a result, organizations were able to deliver superior client experiences. In a recent webinar, “Using Theta Lake Compliance to Maximize your ROI with RingCentral,” Daniel Bridges, former CTO of Attivo Group, explains how Theta Lake and RingCentral transformed his organization and enabled him to offer a more seamless client experience.
Theta Lake enables enterprises to manage compliance proactively and detect different types of risk in what is said and what is shared within different types of collaboration sessions like chat or video. By offering security compliance for modern collaboration, Theta Lake drives a more efficient and effective risk supervision process by leveraging machine learning and artificial intelligence to transform the review/detection process. RingCentral’s cloud-based communications and collaborations\ solutions, including audio and video recordings, SMS, Glip chat, faxes, and voicemails benefit from Theta Lake’s AI to power risk detection. Together, they offer an extremely robust compliant integration.
Attivo Group, a wealth management company located in the UK, was looking to develop a technology roadmap that would help the company become more efficient and scale its growing business. This roadmap required them to refresh its back-office system, which included the refresh of its communications systems. Daniel chose RingCentral as the company’s telephony platform of choice which meant moving from an on-premises platform into a cloud-based service. However, due to regulatory requirements, Attivo Group needed a system that would enable them to recall calls and integrate them into their back-office system. Leveraging both RingCentral and Theta Lake allowed Daniel to integrate its back-office system to a telephony platform which ensured that it was meeting regulatory obligations. The combination of Theta Lake’s compliance supervisions and RingCentral’s extensive communication offerings helps scale compliance reviews. As a result, Attivo Group was able to optimize the efficiency of its business and provide additional lines of service, essentially transforming the company’s overall program.
Remote work accelerated a shift to flexible work-from-anywhere workplaces. This shift required a compliant monitoring process for communication channels to ensure Attivo Group followed certain standards and safeguard sensitive data. The combination of Theta Lake’s risk detection and RingCentral’s modern collaboration platform helped Attivo Group seamlessly transform its program and continue to grow during an unprecedented time.
To find out more about Attivo Group’s journey, view its case study today or watch the full webinar here.