Theta Lake Blog

Evidence & Audit Trails - The Compliance Challenges of Modern Communications

Posted by Stacey English on Sep 14, 2021 11:17:04 AM

Collaboration tools like Microsoft Teams, Zoom and Webex Teams, RingCentral and Slack have become integral to how we work.  With multiple ways to communicate and collaborate they’re vital for keeping workforces and customers connected whether remote, hybrid or office based.  And with less and less physical in-person interaction, users are making use of the rich features to liaise and share information.  Not least by adding personality and emotion with emojis, reactions and GIFs.  But modern communications create compliance challenges when it comes to providing evidence and proof that is so often required for regulatory, HR, litigation or complaints resolution issues.

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Topics: compliance, chat compliance, record-keeping, financial services, evidence

The Need to Modernize Information Barriers Compliance

Posted by Marc Gilman on Sep 1, 2021 9:15:00 AM

As enterprise communications technologies have evolved, the related challenge of managing business rules for groups permitted to use them and communicate with one another have become more complex. In financial services, business information barriers prohibit communications between specific groups to mitigate the risk of misuse of material non-public information (“MNPI”) to prevent market abuse and insider dealing. Information barriers requirements are spelled out in FINRA Rules 2241 and 2242, Section 204A of the Investment Advisers Act, in FCA’s SYSC 10.2 Rule as well as the SEC’s Exchange Act Section 15(g), which requires broker-dealers to:

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Topics: compliance, supervision, monitoring

Our Response to Regulators on AI and ML in Financial Services

Posted by Marc Gilman on Aug 11, 2021 8:30:00 AM

Last month Theta Lake submitted a response to a request for comment from several federal banking agencies including the Federal Reserve, the Consumer Financial Protection Bureau, and the Office of the Comptroller of the Currency about the use of Artificial Intelligence (AI) and Machine Learning (ML) in financial services. In our response, we described how Theta Lake uses AI in its Security and Compliance Suite, offered thoughts about how the agencies might create a framework for assessing AI risk, and outlined a few standard practices that would facilitate strong AI development in the future.

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Topics: voice compliance, regtech, surveillance, financial services

Who’s going back to the office?

Posted by Stacey English on Aug 4, 2021 5:15:00 AM

It’s a straightforward question.  With a complex answer.

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Topics: compliance, data loss, monitoring, return to work

Supervision & surveillance: 10 tips to keep regulators and staff happy

Posted by Stacey English on Jul 28, 2021 4:30:00 AM

Financial services firms have long used technology to supervise the communications and activities of employees, to ensure compliance with regulatory requirements and be able to detect issues such as market abuse, mis-selling or data privacy. It’s a key control for meeting regulatory obligations including MiFID II,  CFTC, FINRA, IIROC and GDPR and a standard feature of working in a regulated industry. Likewise data loss prevention tools are commonplace across businesses to reduce the risks of data loss and exposure.  All designed to protect consumers, employees, and shareholders.  

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Topics: compliance, data leakage, data loss, supervision, record-keeping, surveillance, monitoring

Public Records Requests: The challenge of identifying data within modern communications

Posted by Stacey English on Jul 14, 2021 9:30:00 AM

As state and local government employees use collaboration and chat tools such as Microsoft Teams, Zoom, Cisco Webex, RingCentral and Slack to interact with each other and the public, the ability to search the full range of communications and content is critical.   Whether it's a shared screen, whiteboard or chat conversation, government organizations must be able to quickly identify information about a specific individual or topic to meet public records requests. The legacy technology tools that agencies use to perform basic keyword searches on email, SMS, or social media content are insufficient in the era of collaboration and dynamic chat. State and local governments must ensure that their platforms for search, retrieval, and management of data align to the new applications employees are using for day-to-day business interactions. 

Hear how Theta Lake addresses these issues with a solution built to solve state and local government challenges:

 

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Topics: chat compliance, state & local government

Why Modern Chat is a Challenge for Email Archives and DLP Tools

Posted by Stacey English on Jun 30, 2021 6:30:00 AM

The rapidly increasing use of chat in modern work-from-anywhere workplaces has exposed new compliance, privacy, and security risks. Not least the need to comply with regulatory obligations for retention, supervision, privacy and security mandated by regulators worldwide.

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Topics: compliance, chat compliance

Misconduct In Chat – The Risks And How To Reduce Them

Posted by Stacey English on Jun 23, 2021 8:27:58 AM

Billions of dollars in fines and rising

Nearly half a billion dollars in fines announced by the European Commission for trading cartels involving ten global banks is a stark reminder of the challenges firms face in monitoring chat and instant messages to detect misconduct. Communications in chat rooms enabled the sharing of commercially sensitive information to go undetected for several years.

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Topics: chat compliance, regtech

Automated content review routing: smart, tailored, Efficient

Posted by Rosa Lear on Jun 15, 2021 8:45:00 AM

A question we often hear from customers is: “How do I manage the sheer volume of content, and how do I get the right reviewers to supervise it?

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Topics: voice compliance, regtech, data loss

Dynamic Duo: Theta Lake and RingCentral Bring Digital Transformation to Attivo Group

Posted by Rosa Lear on Jun 10, 2021 5:00:00 AM

If the last 14 months have taught us anything, it is the importance of being able to pivot not only quickly, but securely. For many organizations, that requires leaning into unified communication and collaboration platforms in ways they never have before. The concept of “work from anywhere” has gained traction within the last year and organizations that have been able to embrace the concept and continue to build trusted relationships with their customers saw an increase in business because they were able to adapt. Implementing unified communication and collaboration tools was a strategic move, and as a result, organizations were able to deliver superior client experiences. In a recent webinar, “Using Theta Lake Compliance to Maximize your ROI with RingCentral,” Daniel Bridges, former CTO of Attivo Group, explains how Theta Lake and RingCentral transformed his organization and enabled him to offer a more seamless client experience.

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Topics: compliance, customer story, case study, webinar

Theta Lake provides security and compliance for modern collaboration platforms using frictionless partner integrations with Cisco Webex, Microsoft Teams, RingCentral, Slack, Zoom, and more. Using patented machine learning and NLP, Theta Lake detects risks in: video, voice, chat, and document content across what is shared, shown, spoken, and typed. Those risks are surfaced in an AI-assisted, patent-pending review workspace that adds consistency, efficiency, and scale for security and compliance teams. All of this enables organizations to safely realize the full ROI of a collaboration-first workplace while reducing the cost of security and compliance.

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