Theta Lake Blog

CX Teams Need a Broad Range of Digital Channels to Elevate the Customer Experience, Theta Lake and RingCentral Deliver

Posted by Tonya Severance on Aug 5, 2024 8:00:00 AM
Tonya Severance
Find me on:

Blog_ThetaLake_RingCX_July2024_TSeverance

Managing customer interactions across multiple channels can be challenging. That’s why we’re excited to introduce two powerful new integrations between Theta Lake and RingCentral: digital and omnichannel support for RingCX Digital and RingCentral Contact Center. These integrations are designed to streamline your digital communications, ensuring compliance and efficiency across all platforms.

RingCX Digital Support allows you to manage all customer interactions across social media, messaging apps, live website chat, email, and review channels. With the new Theta Lake integration, you can now capture, oversee, and archive interactions seamlessly within:

  • SMS
  • Email
  • Live Website Chat
  • Facebook Pages, Messenger 
  • X Account, Messaging
  • Insta Accounts, DMs
  • YouTube Accounts
  • LinkedIn Company Pages
  • Google Business Messages 
  • Engage Messaging
  • In-App Messaging for iOS/ Android
  • Apple Apps Reviews
  • Telegram Messaging
  • WhatsApp Messaging 
  • Apple Business Chat
  • WeChat

RingCentral Contact Center (NICE CXone) Digital-first Omnichannel Support brings the same robust capabilities. Capture, supervise and archive all communications within your contact center environment, ensuring that you meet regulatory requirements without compromising on efficiency. This integration supports digital and omnichannel communications, including the same social media coverage as RingCX Digital, plus:

  • Google Business, Play, and Places Messages
  • Apple Apps Reviews
  • LINE Messaging
  • Telegram Messaging
  • WhatsApp Messaging 
  • Viber Messaging
  • Apple Messages for Business 
  • Microsoft Teams 
  • Slack
  • WeChat 
  • BYO Channel


Key Benefits:

Seamless Capture and Archiving: Automatically capture and archive all interactions across your channels, ensuring compliance and security.
Effortless Oversight: Monitor all communications without disrupting your workflow or user experience.Omnichannel Support: Manage interactions from social media, messaging apps, live chat, email, and review channels from a single platform.
Enhanced Compliance: Meet regulatory requirements effortlessly with comprehensive archiving and surveillance.

With these integrations, Theta Lake and RingCentral are setting a new standard for managing customer interactions. Whether you’re using RingCX Digital or RingCentral Contact Center, you can now enjoy seamless, compliant communication across all your channels.

To learn more about these integrations and how they can benefit your business:



Comment Here

Theta Lake provides security and compliance for modern collaboration platforms using frictionless partner integrations with Cisco Webex, Microsoft Teams, RingCentral, Slack, Zoom, and more. Using patented machine learning and NLP, Theta Lake detects risks in: video, voice, chat, and document content across what is shared, shown, spoken, and typed. Those risks are surfaced in an AI-assisted, patent-pending review workspace that adds consistency, efficiency, and scale for security and compliance teams. All of this enables organizations to safely realize the full ROI of a collaboration-first workplace while reducing the cost of security and compliance.

www.thetalake.com

Subscribe here to stay up to date!