Theta Lake Blog

The Failure to Capture Digital Communications Gets Personal

Posted by Susannah Hammond on Jan 11, 2024 9:05:00 AM


The last couple of years have been full of headlines not only of firms being fined for failing to capture digital communications but also of firms themselves taking action against employees for breaching internal policies on the use of unmonitored channels. Wall Street firms in particular are reported to have demoted and exited personnel as well as clawing back bonuses and other remuneration for failing to adhere to the required approach to recordkeeping. 

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2024 Predictions - Digital Communications Compliance

Posted by Stacey English on Jan 4, 2024 8:45:00 AM

2023 was an eventful year for digital communications governance. Hundreds of millions in additional fines were imposed in the U.S., with the regulatory focus expanding from banks to include broker-dealers, investment advisers and credit rating agencies. The U.S. wasn’t alone with the UK regulator sanctioning a bank and its energy regulator fining a firm for failing to capture trading communications. 

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From Voice to Email Communications - U.S. Regulators Issue More Fines for Recordkeeping and Supervision Failures

Posted by Susannah Hammond on Dec 12, 2023 9:00:08 AM


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Gartner's Digital Communications Governance Market Guide: What You Need To Know

Posted by Garth Landers on Dec 5, 2023 8:59:58 AM

Gartner introduced a new market category earlier this year, Digital Communications Governance (see our earlier blog here). Recently in November, they published the first Market Guide, outlining what constitutes a DCG vendor and offering some guidance. 

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Latest Groundbreaking Research Reveals Critical Gaps in Governance and Compliance for Employee Communications

Posted by Stacey English on Nov 30, 2023 9:00:28 AM

Co-author: Matt Lehman, Industry Principal, Financial Services, RingCentral

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Unlock Compliance and Collaboration: Theta Lake Now Available in Zoom ISV Exchange!

Posted by Garth Landers on Nov 16, 2023 8:45:07 AM

Since 2018, Theta Lake has partnered with Zoom to provide cutting-edge compliance and security for Zoom's unified communications (UC) platform. Our expertise in delivering advanced, purpose-built compliance and security technology perfectly complements Zoom, particularly in addressing the specific requirements of risk-sensitive and regulated organizations when using Zoom. As one of the select group of strategic partners chosen to participate in Zoom’s ISV Exchange Program, it is now easier than ever for organizations to benefit from Theta Lake’s purpose-built compliance platform to ensure that all communication content is securely captured, preserved, and supervised.

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Topics: partner, zoom

SEC Exam Priorities for 2024 Focus on Firm’s Ability to Evidence Compliance

Posted by Susannah Hammond on Oct 30, 2023 8:00:29 AM

The SEC exam prioritiesfor 2024 give an essential insight into likely practices, products, and services which will be the focus of the Division of Examinations in the coming year. The priorities are those that pose emerging risks to investors or the markets, as well as examinations of core and perennial risk areas. Given the now more than $2.6bn of fines imposed for recordkeeping failures, it is fair to say that unmonitored communications channels and the incomplete capture of required records will continue to be key supervisory considerations for all U.S. financial services firms.

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What 600+ Financial Services Leaders Revealed About Communications Compliance

Posted by Stacey English on Oct 19, 2023 7:04:18 AM

The results are in

Theta Lake is delighted to unveil its 2023/24 Digital Communications Governance, Compliance and Security Report. In its fifth year, this unique industry report provides an unparalleled insight into not only how modern unified communication tools are being used in practice and the challenges faced by firms in a unified communication and collaboration (UCC) powered work environment, but also current good and better approaches to managing compliance and security challenges.  

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SEC Risk Alert Reiterates Focus on Recordkeeping

Posted by Susannah Hammond on Oct 16, 2023 8:05:46 AM

The U.S. Securities and Exchange Commission’s Risk Alert provides additional information regarding the Division of Examination’s risk-based approach for both selecting registered investment advisers to examine and in determining the scope of risk areas to examine. It sets out the documents and information that staff will initially request as well as additional requests for information and documents from the adviser the staff may request as the examination progresses. Firms need to be aware that electronic communications–with all of the modalities such as emojis, GIFs, additions and deletions–are specifically included in the regulator’s risk-based approach.

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Recordkeeping Enforcement Action Spreads to Brokers, Investment Advisers and Credit Rating Agencies

Posted by Susannah Hammond on Oct 5, 2023 8:28:41 AM


The U.S. Securities and Exchange Commission (SEC) and the Commodity Trading Futures Commission (CFTC) have widened their investigations and fined another series of firms for recordkeeping failures. As with previous recordkeeping breaches, the firms concerned failed to stop employees, including those at senior levels, from communicating using unapproved communication methods, including messages sent via personal text and WhatsApp. The total monetary penalties imposed is now more than $2.6bn.

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Theta Lake provides security and compliance for modern collaboration platforms using frictionless partner integrations with Cisco Webex, Microsoft Teams, RingCentral, Slack, Zoom, and more. Using patented machine learning and NLP, Theta Lake detects risks in: video, voice, chat, and document content across what is shared, shown, spoken, and typed. Those risks are surfaced in an AI-assisted, patent-pending review workspace that adds consistency, efficiency, and scale for security and compliance teams. All of this enables organizations to safely realize the full ROI of a collaboration-first workplace while reducing the cost of security and compliance.

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