Theta Lake Blog

Simplifying Voice Compliance with Webex Calling Support from Theta Lake

Posted by Tonya Severance on Jul 8, 2024 9:23:18 AM
Tonya Severance
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In today’s ever-evolving business environment, balancing regulatory compliance with efficient communication is a challenging task, particularly for financial services organizations. That’s why we’re excited to introduce the powerful integration with Webex Calling, designed to make voice communications compliance easier than ever. 

This integration delivers a robust solution for capturing, archiving, and analyzing all communication within the Webex Calling platform. It ensures that voice recordings, SMS, call logs, and metadata are securely monitored and archived, providing comprehensive coverage for all critical communication channels.

What truly sets this integration apart is its advanced AI and natural language processing (NLP) capabilities. These technologies enable real-time risk detection and compliance monitoring, helping organizations meet stringent regulatory requirements such as SEC 17a-4, FINRA Rule 3110, MiFID II, and FCA SYSC. The AI-driven insights reduce false positives and negatives, streamlining compliance management and making it more reliable.

Moreover, the integration works seamlessly within the existing Webex Suite, offering a unified experience across Webex Messaging, Webex Meetings, and Webex Contact Center. This ensures that organizations can leverage their current infrastructure while enhancing their compliance posture.

One of the standout features is storage flexibility. Theta Lake allows organizations to choose between using their own storage solutions, such as Microsoft Azure or Amazon AWS, or utilizing Theta Lake’s SEC-compliant archive. This flexibility ensures businesses can select the storage option that best fits their needs without compromising security.

In summary, the Theta Lake and Cisco Webex Calling integration empowers financial services firms to enhance productivity and compliance with ease. Explore how this innovative integration can benefit your organization:


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Theta Lake provides security and compliance for modern collaboration platforms using frictionless partner integrations with Cisco Webex, Microsoft Teams, RingCentral, Slack, Zoom, and more. Using patented machine learning and NLP, Theta Lake detects risks in: video, voice, chat, and document content across what is shared, shown, spoken, and typed. Those risks are surfaced in an AI-assisted, patent-pending review workspace that adds consistency, efficiency, and scale for security and compliance teams. All of this enables organizations to safely realize the full ROI of a collaboration-first workplace while reducing the cost of security and compliance.

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