Is your firm prepared to meet Digital Communications Governance and Archiving (DCGA) demands?
A large amount of data is generated in almost any modern business communication with ever-increasing usage of Unified Communication and Collaboration tools like Microsoft Teams, Zoom, RingCentral, and Webex. In our latest Theta Lake survey report, we discovered:
The old way of archiving, which Gartner previously termed Enterprise Information Archiving (EIA) has been insufficient in keeping up with capturing comprehensive data due to its email-centric architecture which doesn’t lend itself to audio and visual communications like video and whiteboards, all integral parts of UCC. This has created a big challenge for IT compliance leaders who are charged with protecting their firms from regulatory and reputational harm as well as data security threats. As communications compliance moves from Gartner’s old Enterprise Information Archiving to the new DCGA (Digital Communications Governance and Archiving), there are a number of data problems that need to be addressed.
Ensuring that you are capturing all of the data from any conversation on approved channels is clearly a priority for compliance requirements. However, regulators have also made it clear that off-channel policies are not good enough, so having future-proof solutions available from your compliance vendor has become critical. This includes having a vendor that can provide cloud-based solutions completely and without lags for voice and text-based comms in addition to visual data capture (GIFs with text, reactions, emojis etc). Theta Lake provides this in addition to unique and important compliance features like reconciliation and configuration drift monitoring and alerting to ensure that your compliance solution is capturing data as intended.
But capturing data properly does not just affect books and records regulatory requirements. It impacts all downstream use cases like search, supervision, surveillance and eDiscovery. Compliance management and IT, as well as legal teams, depend on comprehensive, accurate data so they can effectively and efficiently execute supervision surveillance, audit trails, and case management activities. Ensuring compliance with industry regulations as well as the ability to spot compliance violations quickly starts with fixing the data problem.
Summary of the data problem from EIA to DCGA:
Fixing the data problem starts with Capture. If you have a proper Capture infrastructure in place, not only will that solve the conversation missed/lag/delayed/incomplete issues, but all other downstream use cases will be more effective, reliable and produce better outcomes for your firm.
How Theta Lake can help fix the data problem:
All of this fixes the data problem that fixes archiving, search, discovery, supervision, surveillance and improves compliance outcomes.