Theta Lake Blog

Regulatory Perspectives From Theta Lake

Posted by Stacey English on Oct 3, 2022 6:45:00 AM

How to Comply With the New CMS Communications and Marketing Requirements for Medicare Advantage and Part D Conversations

New recording, disclosure, and compliance rules

New electronic communications recording, disclosure, and oversight rules from the Centers for Medicare &Medicaid Services (“CMS”), effective 1 October 2022, highlight the heightened scrutiny around the sale of complex healthcare products, to promote transparency and protect consumers.  In a digital age where prospects are bombarded with telemarketing calls, online advertising, social media, and promotions from celebrities and influencers, it’s more important than ever that they receive accurate information about sophisticated products.  Clarity is particularly critical when it relates to the purchase of essential healthcare services.

The new CMS rules can be viewed as part of a broader global trend toward increased disclosure for complex healthcare, financial, or insurance products directly marketed to customers.  Complaints about misleading advertising and sales of Medicare Advantage (“MA”) plans and Part D were the key catalyst for the CMS regulatory updates.  In the one year period between 2020 and 2021 the number of complaints submitted to CMS soared from less than 16,000 to over 39,000 – a staggering increase.

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Topics: compliance, healthcare, record-keeping, electronic communications, archiving

Compliance for Healthcare: Protect ePHI and Monitor Video Collaboration

Posted by Rosa Lear on Jan 26, 2021 12:05:27 PM

The healthcare industry is rapidly switching to telemedicine, pharma related collaboration, and virtual examination, especially during the pandemic. Video conferencing and collaboration platforms like Zoom are becoming a critical part of core healthcare operations. Telemedicine appointments increased 154% from January to March 2020 because of the pandemic and will continue to be a staple of healthcare into the future.  

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Topics: compliance, partner, healthcare

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Theta Lake provides security and compliance for modern collaboration platforms using frictionless partner integrations with Cisco Webex, Microsoft Teams, RingCentral, Slack, Zoom, and more. Using patented machine learning and NLP, Theta Lake detects risks in: video, voice, chat, and document content across what is shared, shown, spoken, and typed. Those risks are surfaced in an AI-assisted, patent-pending review workspace that adds consistency, efficiency, and scale for security and compliance teams. All of this enables organizations to safely realize the full ROI of a collaboration-first workplace while reducing the cost of security and compliance.

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